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Let's stay in touch!
Follow the latest news and novelties from the House.
What services does The Drays offer?
Our site offers a wide range of services, such as jewelry sales, jewelry customization, expert jewelry advice, repair and maintenance services, and engraving services
Can I personalize a piece of jewelry on your The Drays website?
Yes, we offer jewelry customization services to create unique and tailor-made pieces according to your preferences. Contact us to discuss your customization needs
What delivery options are available for purchases on your site?
We offer multiple delivery options, including standard delivery, express delivery and international delivery, to meet your timing and location needs
Do you offer repair and maintenance services for jewelry purchased on your site?
Yes, we offer repair, cleaning and maintenance services for jewelry purchased on our site. Contact our customer service for more information about these services
What is your return policy for purchases made on your site?
We offer a flexible and generous return policy to allow you to return or exchange jewelry that is not suitable for you. See our returns policy for more details
How can I track my delivery?
As soon as your order is produced and ready to be sent, you will receive a confirmation email with your tracking number
How can I make a return?
Please send us a return request email so that we can guide you through the procedure to follow:
returns@the-drays.com
Can I track my return?
You can follow the status of your return at any time in your personal space, simply log in to your space
How can I clean my 18k gold jewelry at home?
To clean your 18k gold jewelry at home, you can gently scrub it with a soft toothbrush and warm soapy water. Then rinse it with clean water and dry it with a soft cloth
Is it safe to use chemicals to clean my 18k gold jewelry?
It is best to avoid using harsh chemicals on 18k gold jewelry as this may damage the metal. It is recommended to use gentle and natural solutions for cleaning.
How do I store my 18 carat gold jewelry when I'm not wearing it?
To preserve your 18 carat gold jewelry, it is recommended to store it in a dry place and away from direct sunlight. You can also keep it in its case or the pouch provided for this purpose to avoid scratches
Should I take off my 18k gold jewelry when showering or swimming?
It is best to remove your 18k gold jewelry before showering or swimming, as water and skincare products could alter the shine of the metal. It is also recommended to remove your jewelry before engaging in physical activities or handling chemicals
How can I make my 18k gold jewelry shine?
To make your 18-carat gold jewelry shine, you can gently polish it with a soft microfiber or cotton cloth. Avoid using rough cloths which could scratch the metal and damage the rhodium
What is rhodium plating and why is it used on jewelry?
Rhodium plating is a process that involves applying a thin layer of rhodium, a precious metal from the platinum family, to the surface of silver or gold jewelry. This layer of rhodium provides a shiny and durable finish to jewelry, protecting it from oxidation and wear
How to maintain rhodium-plated jewelry?
To maintain rhodium-plated jewelry, it is recommended to clean it regularly with a soft, non-abrasive cloth to remove traces of dirt and grease. Avoid using harsh chemicals or abrasive cleaning solutions which may damage the rhodium coating
How long does rhodium plating of jewelry last?
How long a piece of jewelry lasts for rhodium plating depends on various factors such as how often the piece of jewelry is worn, how it is cared for, and the quality of the rhodium coating applied. In general, high quality rhodium-plated jewelry can maintain its luster for several years before requiring re-rhodium plating
Can I have my jewelry rhodium plated again when the rhodium layer has worn off?
Yes, it is possible to have jewelry rhodium plated again when the rhodium layer begins to fade. It is recommended to entrust this task to a professional to guarantee optimal results and preserve the quality of the jewelry
Is rhodium-plated jewelry hypoallergenic?
Rhodium is a precious metal that is hypoallergenic and rustproof, making it an ideal choice for people with metal sensitivities. Rhodium-plated jewelry is therefore generally well tolerated by the skin and is suitable for allergy sufferers
How can I place an order?
To place an order on our online store, simply select the desired product, add it to your basket, then follow the payment and delivery steps.
What are the delivery times for orders?
Delivery times vary depending on product availability and your location. Typically, orders ship within 5-30 business days.
Puis-je effectuer des retours ou des échanges?
Oui, nous acceptons les retours et les échanges dans un délai de 3 semaines à compter de la réception de la commande et sur certains produits uniquement. Veuillez consulter notre politique de retour pour plus d'informations.
Comment puis-je suivre ma commande?
Une fois votre commande expédiée, vous recevrez un e-mail de confirmation contenant un numéro de suivi. Vous pourrez ainsi suivre l'acheminement de votre commande en temps réel.
Que faire si ma commande est endommagée ou ne correspond pas à mes attentes ?
En cas de problème avec votre commande, veuillez nous contacter immédiatement pour que nous puissions trouver une solution adaptée, que ce soit un remboursement, un échange ou une réparation du produit.
What payment methods are accepted with SumUp or PayPal?
SumUp and PayPal accept credit or debit card payments, as well as mobile and online payments
How can I be sure my payment is secure with SumUp or PayPal?
SumUp and PayPal use advanced security protocols to protect your personal information and transactions. You can rest assured that your payments are secure and protected
What are the advantages of paying with SumUp or PayPal?
By using SumUp or PayPal, you benefit from a secure payment platform, buyer protection, and the ability to pay online or in person conveniently and quickly
What should I do if there is a problem with a payment made with SumUp or PayPal?
If there is a dispute or problem with a payment made via SumUp or PayPal, you can contact their customer service for assistance and resolve the issue efficiently
Puis-je annuler ou modifier un paiement effectué avec SumUp ou PayPal ?
Selon les politiques de SumUp et PayPal, il peut être possible d'annuler ou de modifier un paiement dans certaines circonstances. Contactez leur service clientèle pour obtenir des informations spécifiques sur les annulations et les modifications de paiement
How long is the warranty for The Drays jewelry?
Most of our 18k gold jewelry comes with a one-year limited warranty from the date of purchase
What is covered by the 18k gold jewelry warranty?
Our warranty covers manufacturing defects and material quality issues for 18k gold jewelry
What should I do if there is a problem with my 18k gold jewelry during the warranty period?
Contact our customer service for assistance. We will assess the problem and take the necessary steps to repair or replace the defective jewelry
Does the 18k gold jewelry warranty cover normal wear and tear?
The warranty generally does not cover normal wear and tear from daily use. However, we are committed to providing maintenance and repair services to extend the life of your 18k gold jewelry
How can I extend the life of my 18k gold jewelry?
By following care tips and avoiding exposure to harsh chemicals, you can preserve the beauty and durability of your 18k gold jewelry
What services does The Drays offer?
Our site offers a wide range of services, such as jewelry sales, jewelry customization, expert jewelry advice, repair and maintenance services, and engraving services
Can I personalize a piece of jewelry on your The Drays website?
Yes, we offer jewelry customization services to create unique and tailor-made pieces according to your preferences. Contact us to discuss your customization needs
What delivery options are available for purchases on your site?
We offer multiple delivery options, including standard delivery, express delivery and international delivery, to meet your timing and location needs
Do you offer repair and maintenance services for jewelry purchased on your site?
Yes, we offer repair, cleaning and maintenance services for jewelry purchased on our site. Contact our customer service for more information about these services
What is your return policy for purchases made on your site?
We offer a flexible and generous return policy to allow you to return or exchange jewelry that is not suitable for you. See our returns policy for more details
How can I track my delivery?
As soon as your order is produced and ready to be sent, you will receive a confirmation email with your tracking number
How can I make a return?
Please send us a return request email so that we can guide you through the procedure to follow:
returns@the-drays.com
Can I track my return?
You can follow the status of your return at any time in your personal space, simply log in to your space
How can I clean my 18k gold jewelry at home?
To clean your 18k gold jewelry at home, you can gently scrub it with a soft toothbrush and warm soapy water. Then rinse it with clean water and dry it with a soft cloth
Is it safe to use chemicals to clean my 18k gold jewelry?
It is best to avoid using harsh chemicals on 18k gold jewelry as this may damage the metal. It is recommended to use gentle and natural solutions for cleaning.
How do I store my 18 carat gold jewelry when I'm not wearing it?
To preserve your 18 carat gold jewelry, it is recommended to store it in a dry place and away from direct sunlight. You can also keep it in its case or the pouch provided for this purpose to avoid scratches
Should I take off my 18k gold jewelry when showering or swimming?
It is best to remove your 18k gold jewelry before showering or swimming, as water and skincare products could alter the shine of the metal. It is also recommended to remove your jewelry before engaging in physical activities or handling chemicals
How can I make my 18k gold jewelry shine?
To make your 18-carat gold jewelry shine, you can gently polish it with a soft microfiber or cotton cloth. Avoid using rough cloths which could scratch the metal and damage the rhodium
What is rhodium plating and why is it used on jewelry?
Rhodium plating is a process that involves applying a thin layer of rhodium, a precious metal from the platinum family, to the surface of silver or gold jewelry. This layer of rhodium provides a shiny and durable finish to jewelry, protecting it from oxidation and wear
How to maintain rhodium-plated jewelry?
To maintain rhodium-plated jewelry, it is recommended to clean it regularly with a soft, non-abrasive cloth to remove traces of dirt and grease. Avoid using harsh chemicals or abrasive cleaning solutions which may damage the rhodium coating
How long does rhodium plating of jewelry last?
How long a piece of jewelry lasts for rhodium plating depends on various factors such as how often the piece of jewelry is worn, how it is cared for, and the quality of the rhodium coating applied. In general, high quality rhodium-plated jewelry can maintain its luster for several years before requiring re-rhodium plating
Can I have my jewelry rhodium plated again when the rhodium layer has worn off?
Yes, it is possible to have jewelry rhodium plated again when the rhodium layer begins to fade. It is recommended to entrust this task to a professional to guarantee optimal results and preserve the quality of the jewelry
Is rhodium-plated jewelry hypoallergenic?
Rhodium is a precious metal that is hypoallergenic and rustproof, making it an ideal choice for people with metal sensitivities. Rhodium-plated jewelry is therefore generally well tolerated by the skin and is suitable for allergy sufferers
How can I place an order?
To place an order on our online store, simply select the desired product, add it to your basket, then follow the payment and delivery steps.
What are the delivery times for orders?
Delivery times vary depending on product availability and your location. Typically, orders ship within 5-30 business days.
Puis-je effectuer des retours ou des échanges?
Oui, nous acceptons les retours et les échanges dans un délai de 3 semaines à compter de la réception de la commande et sur certains produits uniquement. Veuillez consulter notre politique de retour pour plus d'informations.
Comment puis-je suivre ma commande?
Une fois votre commande expédiée, vous recevrez un e-mail de confirmation contenant un numéro de suivi. Vous pourrez ainsi suivre l'acheminement de votre commande en temps réel.
Que faire si ma commande est endommagée ou ne correspond pas à mes attentes ?
En cas de problème avec votre commande, veuillez nous contacter immédiatement pour que nous puissions trouver une solution adaptée, que ce soit un remboursement, un échange ou une réparation du produit.
What payment methods are accepted with SumUp or PayPal?
SumUp and PayPal accept credit or debit card payments, as well as mobile and online payments
How can I be sure my payment is secure with SumUp or PayPal?
SumUp and PayPal use advanced security protocols to protect your personal information and transactions. You can rest assured that your payments are secure and protected
What are the advantages of paying with SumUp or PayPal?
By using SumUp or PayPal, you benefit from a secure payment platform, buyer protection, and the ability to pay online or in person conveniently and quickly
What should I do if there is a problem with a payment made with SumUp or PayPal?
If there is a dispute or problem with a payment made via SumUp or PayPal, you can contact their customer service for assistance and resolve the issue efficiently
Puis-je annuler ou modifier un paiement effectué avec SumUp ou PayPal ?
Selon les politiques de SumUp et PayPal, il peut être possible d'annuler ou de modifier un paiement dans certaines circonstances. Contactez leur service clientèle pour obtenir des informations spécifiques sur les annulations et les modifications de paiement
How long is the warranty for The Drays jewelry?
Most of our 18k gold jewelry comes with a one-year limited warranty from the date of purchase
What is covered by the 18k gold jewelry warranty?
Our warranty covers manufacturing defects and material quality issues for 18k gold jewelry
What should I do if there is a problem with my 18k gold jewelry during the warranty period?
Contact our customer service for assistance. We will assess the problem and take the necessary steps to repair or replace the defective jewelry
Does the 18k gold jewelry warranty cover normal wear and tear?
The warranty generally does not cover normal wear and tear from daily use. However, we are committed to providing maintenance and repair services to extend the life of your 18k gold jewelry
How can I extend the life of my 18k gold jewelry?
By following care tips and avoiding exposure to harsh chemicals, you can preserve the beauty and durability of your 18k gold jewelry
What services does The Drays offer?
Our site offers a wide range of services, such as jewelry sales, jewelry customization, expert jewelry advice, repair and maintenance services, and engraving services
Can I personalize a piece of jewelry on your The Drays website?
Yes, we offer jewelry customization services to create unique and tailor-made pieces according to your preferences. Contact us to discuss your customization needs
What delivery options are available for purchases on your site?
We offer multiple delivery options, including standard delivery, express delivery and international delivery, to meet your timing and location needs
Do you offer repair and maintenance services for jewelry purchased on your site?
Yes, we offer repair, cleaning and maintenance services for jewelry purchased on our site. Contact our customer service for more information about these services
What is your return policy for purchases made on your site?
We offer a flexible and generous return policy to allow you to return or exchange jewelry that is not suitable for you. See our returns policy for more details